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Shipping Policy

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We currently sell and ship within New Zealand only

  • All orders will be dispatched within 1-3 business days 

  • All items will be carefully packaged to ensure against damage

  • All items sent out are tracked by Pass The Parcel

  • Orders will not be shipped or delivered on weekends or holidays

The following delivery options are currently available

  • Parcel Post Tracked 

While we endevour to deliver your items in a safe and timely manner, once sent, orders are subject to Pass The Parcel delivery times.  

Returns Policy

Thanks for purchasing our products at

Please note all sales are final and we are not required to provide refunds due to change of mind. We also ask that you check your orders thoroughly before submitting as we do not generally offer refunds if you order the wrong product in error . Only in certain circumstances will a Refund or Exchange occur and will be at Creative Toitoi's discretion. 

Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the New Zealand Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed under Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

Damaged/Faulty items
Please inspect your order upon receipt and contact us immediately (no later than 3 days from delivery date as noted by the carrier) if the item is damaged or defective. We reserve the right to request photos and additional information in order to evaluate the damages and offer an acceptable resolution. 

Incorrect Orders

If you receive a partial or incorrect order,  please advise us immediately and no later than 48 hours from receipt of an incorrect order so we can investigate and correct the order or arrange for incorrect order items to be returned at our expense.

Non-returnable items
We cannot accept returns on sale items or gift cards.


Please Note:​

  • Where you return the products to us to seek a Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of returning the products to us.

  • Where your claim is a valid claim under Consumer Law, Creative Toitoi will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. 

  • Please note Creative Toitoi will not be held liable for any losses/damages during return shipment back to us. It is the customers responsibility to ensure they select the appropriate shipping methods and insurances unless such return is the responsibility of Creative Toitoi.

  • In the event a refund occurs, the refund will be made to the same payment method used when placing the order.

  • In the event a refund cannot occur for whatever reason back to the original payment method used, store credit will be offered instead at the same Dollar Value of the original order amount.

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Privacy Policy

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We understand that protecting your personal information is important.

This privacy policy sets out how we use and protect your privacy and any information that you provide when using this website and/or our services.


Information we collect

The types of personal information we may collect about you include:

  • –Your name 

  • Your contact details, including email address, mailing address, street address and/or telephone number

  • Your age and/or date of birth;

  • Demographic information such as postcode, preferences and interests;

  • History and details of products and services we have provided to you

  • Your browser session, device and network information, and geo-location data

  • Other information relevant to customer surveys and/or offer

How we use your information

We collect, store and use your information to improve our services and specifically

for the following purposes;

  • To enable you to access and use our services including account login

  • To provide our services, including dispatch and delivery of our products to you;

  • For internal record keeping, administration and billing purposes;

  • For market research, analytics and business development, including improvement of our Services,

  • For advertising and marketing including promotions, competitions and/or additional benefits to you;

  • To comply with our legal obligations 


Disclosure of your information and third parties
We may disclose your personal information to:

  • Employees of Creative Toitoi

  • In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets; 

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use.

  • Courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

  • Third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see the google policy ), Facebook, or other relevant analytics businesses; and


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file placed in your computer’s browser to store your preferences. With your permission, the file is added and the cookie helps analyse web traffic or lets you know when you visit / return to a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.

Links to other websites

Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, our ability to provide our Services to you and your use of our services may be affected. 

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the below address. We will promptly correct any information found to be incorrect

  • You may at any time unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or use the opt-out facilities provided in our communications.

  • If you feel your privacy has been breached, please contact us using the details below to make a complaint. We will promptly investigate your complaint and respond to you in writing. You also have the right to contact the relevant privacy authority.



We may, at any time and at our discretion, update this Privacy Policy. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

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